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Terms & Conditions

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Audio Terms and Conditions

GENERAL

  • Rates quoted exclude VAT.
  • Rate card effective from 1 July 2026.
  • This rate card is issued for the information of advertisers and advertising agencies and does not constitute an offer by Mediamark.
  • Confirmation of orders placed with Mediamark will be issued to verify the commercials booked. This will be deemed correct unless written notice contrary to such confirmation is received in writing within 2 working days after the confirmation has been issued.
  • Compensation for spots not flighted on a station or stations will be given in generic airtime. No credits will be passed. All compensation will be on ‘like for like’ basis.
  • Station and Mediamark liability for spots not flighted and/or incorrectly flighted is limited to the value of the spots not flighted and/or incorrectly flighted.
  • The advertiser or advertising practitioner indemnifies Mediamark and the stations represented by Mediamark for damages resulting from any advertisements placed on any station within the Mediamark portfolio.
  • The rates represented in this document are the sole rates applicable for the period and supersede all previous rates. Note that Terrestrial Broadcasting rates exclude Digital Audio, and vice versa.
  • This is a nett rate card and excludes any negotiated incentives and/or discounts.
  • Added Value is subject to availability at time of booking and broadcast.
  • Added Value is calculated based on the investment amount, excluding VAT and calculated on rate card rates.
  • Actual broadcast times may differ from scheduled time due to programming changes.
  • This rate card replaces existing booked order rates unless otherwise negotiated.
  • All rates quoted are in respect of 30 second commercials.
  • The rates for other durations are calculated as per the table on the rate card and rounded up to the nearest Rand.
  • Scheduled advertising may play out up to 5 minutes outside of the scheduled time channel due to potential programming overruns.
  • Spots that are broadcast more than 5 minutes outside of the agreed schedule, will be compensated.
  • E&OE.

PREFERRED SPOTS AND LIVE READS

  • Preferred spots can be placed within the ad break or within the hour – not in programming time.
  • Spots cannot be given preferred positioning placement within an ad break.
  • Live Read Preferred spots will carry an additional surcharge.
  • Please contact your Account Manager for creative executions outside the above parameters.

AUDIO MATERIAL REQUIREMENTS

  • The material deadline for advertising material is 3 working days prior to broadcast.
  • The material deadline on the Jacaranda FM split is 5 working days prior to broadcast.
  • Mediamark accepts material via e-mail, Adstream and MediaSend. Mediamark does not download material via WeTransfer or any FTP site.
  • Acceptable format for advertising material:
    • Format: MPEG Layer 2, Bit Rate: 256kb/s, Sample Rate: 44.1kHz, No Padding, No ID3 TAGS
    • Format: WAV Stereo, Bit Rate: 44.1kHz
    • Format: MPEG Layer 3, Bit Rate: 320kbps, Sample Rate: 44.1kHz
  • Mediamark reserves the right to levy a fee for recorded audio proof of broadcast requests.
  • Acceptable Broadcast Language for Commercials:
    • East Coast Radio: English only
    • Jacaranda FM: English and Afrikaans only

CANCELLATION OF AIRTIME BOOKED

  • Cancellation must be submitted in writing to Mediamark no later than 28 days prior to broadcast, regardless of date of application.
  • Failure to do so will result in a 100% cancellation penalty.

ANNUAL COMMITMENT INCENTIVES

  • All annual commitment incentives require the recipient’s written approval.
  • Should the client/agency not respond in writing within 10 working days of receipt of the incentive letter, it would be deemed accepted and implemented as proposed.

FEATURE SPONSORSHIP TERMS

  • Consists of an Opening Billboard (OBB) and a generic commercial.
  • All OBB’s allow for 10 words following the sponsor’s name.
  • Live Read commercials, as part of a feature sponsorship, will carry an additional loading.
  • Subject to availability at time of booking and broadcast.
  • Broadcast sequence differs according to individual station programming format, e.g. OBB, Feature, Generic commercial.
  • Please contact your Account Manager for creative executions outside the above parameters.
  • Programming reserves the right to change the timing and format of a sponsorship.
  • Programming reserves the right to cancel certain sponsorships on Public Holidays.
  • Features on Jacaranda FM are only available on full footprint including Jacaranda Regional.
  • Rates exclude VAT, Standard Terms and Conditions apply.
  • E&OE.

Mediamark Digital Rate Card – Terms & Conditions

GENERAL

All rates quoted exclude VAT.
This rate card is issued for informational purposes only and does not constitute an offer by Mediamark.
All bookings are subject to:

  • Availability of inventory
  • Receipt of a signed Insertion Order (IO)
  • Approval by the relevant publishers

This is a nett rate card and excludes any negotiated discounts and/or incentives.
Campaigns are monitored, reported and invoiced based on Mediamark’s inventory management systems.

Booking & Confirmation

All campaign details are governed by the Insertion Order (IO), which forms part of this agreement.
Any amendments to booked campaigns must be submitted in writing and approved by Mediamark.Campaign Delivery
While every effort will be made to deliver campaigns as booked, Mediamark does not guarantee full delivery due to:

  • Inventory constraints
  • Technical limitations
  • Platform or layout changes

Mediamark reserves the right to:

  • Serve advertising across its digital properties, including competing advertisers
  • Modify the format, layout and/or functionality of its digital platforms
  • Optimise campaign delivery across available inventory

Reporting & Measurement

Campaign delivery, impressions and performance will be reported based on Mediamark’s systems.
Impressions are booked and billed on a daily basis, and invoicing will reflect delivery within the applicable billing period.

Errors & Omissions

E&OE applies.

CAMPAIGN MATERIAL REQUIREMENTS

Deadlines

All creative material must be supplied at least 3 working days prior to campaign start date.

Material Submission

All creative must meet Mediamark’s technical specifications for format, file size and dimensions.
Mediamark reserves the right to reject any material that does not meet these specifications.

Late or Non-Submission

If material is not received within the required deadline:

  • The campaign may not be activated on time
  • The full campaign value will remain payable

Non-Compliant Content
Mediamark reserves the right to reject any advertisement that is unlawful, offensive and/or in conflict with regulatory requirements or industry codes.
The advertiser will be given 48 hours to rectify rejected material.
Failure to do so will result in:

  • Campaign suspension
  • Continued liability for the full campaign value

CAMPAIGN PLACEMENT AND DELIVERY

Campaign placement is subject to availability of inventory at time of booking and implementation.
Campaigns may be optimised or redistributed across sites within the Mediamark network to achieve delivery.
In the event that campaign placements are changed, or inventory needs to be reallocated, a formal amendment may be required and must be approved in writing.
Mediamark is not liable for:

  • Variances in placement
  • Changes in site layout or user experience
  • Partial delivery due to factors beyond its control

CANCELLATION OF CAMPAIGNS

Cancellation must be submitted in writing at least 28 days prior to the campaign start date.
Failure to comply will result in the full campaign value being charged (100% cancellation fee).

COMMERCIAL TERMS

Payment

The Advertiser agrees to pay all amounts as set out in the Insertion Order.
Mediamark will issue VAT invoices in accordance with campaign delivery.
Failure to settle accounts by the due date may result in:

  • Suspension of campaign delivery
  • Cancellation of bookings without notice

Rate Adjustments

Mediamark reserves the right to amend rates, subject to reasonable notice.

INTELLECTUAL PROPERTY AND USAGE RIGHTS

The Advertiser grants Mediamark a royalty-free licence to use all campaign material for the purposes of campaign delivery.
The Advertiser warrants that:

  • It owns or has rights to all content supplied
  • The material does not infringe any third-party rights

The Advertiser indemnifies Mediamark against any claims arising from:

  • Copyright infringement
  • Intellectual property disputes
  • Content-related legal issues

The Advertiser may not use Mediamark’s branding or assets without prior written approval.

LIABILITY AND INDEMNITY

Mediamark acts solely as a distributor of advertising and does not endorse, approve or assume responsibility for advertiser content.
Mediamark reserves the right to suspend or terminate campaigns immediately if content is deemed unlawful, harmful, or inappropriate.
Liability for any campaign-related issues is:

  • Limited to the value of the campaign delivered
  • Excludes any indirect or consequential damages

The Advertiser indemnifies Mediamark against any claims, losses or damages arising from campaign content or activity.

CONFIDENTIALITY

Both parties agree to treat all commercially sensitive information as confidential.
Such information may not be disclosed, reproduced or shared with third parties.
These obligations remain in force after termination of the agreement.

DURATION

Campaign duration will be as specified in the Insertion Order.
The agreement remains valid for the duration of the campaign unless terminated in accordance with these terms.

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